It’s easy for a furniture store sales rep to be customer service-oriented when you’re buying a sleeper sofa, but the real test is when that sale goes south. Here’s what happened this week when I was shopping for a sleep sofa in preparation for lots of family—and all bedrooms taken—for an upcoming baby shower for one of my daughters.
Of course, I was only going to purchase a sleeper sofa that had a mattress that was comfortable—and I was sure contained CertiPUR-US® certified foam. I drove to the showroom of one of our listed companies and found a sofa that I just loved the style of—and the mattress met my requirements. However, it wasn’t available in quite the right color. Because it could be delivered within a few days, I decided to forgo my color preference and told the super-nice sales associate to ring it up! With all my paperwork and receipts in hand, I left the store, which was in a strip shopping center.
Lo and behold, as I walked to my car, I noticed there was another furniture store in the same shopping center! Oh, dear. Should I even look? I did. And there was a sleeper sofa—also with a mattress from one of our participating companies—in just the right color. How awkward is that? Putting pride aside, I went back to store number one and returned the sofa I had just bought three minutes before. The sales associate was so gracious. I came away with such positive vibes from both retailers and would certainly go back to the first for a future purchase.
