8 Tips for Buying a Mattress Online

Not surprisingly, the COVID-19 pandemic has made the idea of purchasing a mattress online particularly appealing. There’s no denying the convenience factor, but how do you choose a mattress without trying it first? Much like buying a car, it can be daunting to purchase without a test-drive, but these tips will help: Do your homework. Carefully check reviews and consumer safeguards before buying. Look at the 4- or 5-star reviews, often the first to show up on a website, but also read less favorable reviews and look for most recent reviews, too, to see patterns that either give you greater comfort — or raise a red flag. Be sure your purchase is returnable or exchangeable. Many online retailers are savvy about consumers’ concerns and offer money-back trial periods and exchange programs. But take time to read the fine print on the return policy and options. Who pays for shipping — and how does a mattress get packaged for return? Can you reach the company? Make sure there is a phone number or a responsive virtual chat system. It’s a good idea to test customer service with a pre-purchase question. If you cannot connect with customer service when you are [...]